• No notifications yet.
  • Sign Out
logo image
  • logo image
Registered User? Login

The community gives you the chance to connect and engage with delegates attending this event.

Access to the community is available for registered attendees only. 

If you have already registered, please join using the link below. To register for the event please follow the 'Register for free' button and summit your details. Please contact ftlive@ft.com with any questions.

Forgot Password?
Sign Up
loader image
New User? Sign Up

The community gives you the chance to connect and engage with delegates attending this event.

Access to the community is available for registered attendees only. 

If you have already registered, please join using the link below. To register for the event please follow the 'Register for free' button and summit your details. Please contact ftlive@ft.com with any questions.

Forgot Password?
Login
loader image
    Engaging with the Hybrid Consumer logo

    Engaging with the Hybrid Consumer

    How can businesses blend the online and physical customer experience?
    Wednesday 5 October | 16:30 - 17:20 BST (11:30 - 12:20 ET) | #FTDigitalDialogues
    watch on-demand

    Presented by
    Partner logo
    In Partnership with
    Partner logo

    Senior Industry Leaders Shared Their Insights

    The pandemic was a turning point for the retail sector, with forced closures of physical stores meaning that businesses had to pivot to digital only operating models almost overnight. Three years on, consumer trends remain affected by this shift. Customers now expect both their online and physical shopping experiences to seamlessly blend the best qualities of both. This change in consumer behaviour offers real challenges but also a chance to modernise operations, retain customers and expand offerings. 

    This webinar hosted by the Financial Times, in partnership with Infosys, explored how businesses can blend physical and digital customer engagement to facilitate growth and retain customers.

    SEE FULL OVERVIEW

    Blending the Digital and the Physical Customer Experience

    What can businesses do to become truly hybrid?

     The New Role of Brick and Mortar Stores

    How will the purpose of retailer’s physical locations transform in the face of hybrid commerce?

    Loyalty Schemes, Gamification and Hyper-Personalisation

    How can brands develop new customer engagement strategies?

    see the agenda

    World-Class Business Leaders and Speakers

    speaker image
    KH
    Kathryn Heap
    Head of Digital Product & Customer Experience
    Morrisons
    speaker image
    AK
    Amit Kalley
    Chief Executive Officer
    Infosys Equinox
    speaker image
    JE
    Jonathan Eley
    Retail Correspondent
    Financial Times

    Why Attend?

    Understand

    The big picture, not just the individual strands of the business you work in

    Connect

    And build relationships with some of the biggest names in your industry

    watch on-demand

    Discover

    New approaches and strategies to help win market share

    FT Live Digital Dialogues - fully digital one hour event experiences delivering maximum engagement. Live webinars provide unique opportunities to engage global senior audiences. All access, digital passes include access to all the live sessions PLUS all sessions on demand for 30 days. Join the conversation.

    watch on-demand

    © Financial Times Live

    FT Live and its journalism are subject to a self-regulation regime under the FT Editorial Code of Practice

                    

    LEGAL

    FT Live Website Terms of Use
    Slavery Statement & Policies
    Contact us



    FT Live Delegate Terms & Conditions
    Privacy policy
    Cookie policy

Contact the organizer
Contact the organizer